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A fast-growing financial advisory firm, based in Georgia, faced a growing set of regulatory expectations. With SEC standards in view and plans to onboard new team members, the firm needed to formalize its communications archiving strategy and fast.
But with a lean team - some of which were brand new - and non-centralized communications, they required a solution that wouldn’t burden operations. It had to meet strict industry compliance standards, but also be intuitive, responsive, and scalable. MirrorWeb delivered.
The Challenge: From Ad Hoc to Audit-Ready
The firm's compliance needs were evolving rapidly. They had been managing communications manually, maintaining website content separately, and relying on Microsoft for email. The team reached a critical point: they could no longer delay implementing an archiving solution, particularly with financial regulators sharpening their focus on off-channel communications.
“We knew it was time to evolve, and future proofing compliance standards became essential to support our growth and maintain trust.”
The Solution: Comprehensive Coverage with No Hidden Complexity
After evaluating several vendors, the advisory chose MirrorWeb based on:
- Multi-channel coverage – including social, SMS, RingCentral, YouTube, and website
- Compliance alignment built for financial services, with regulator-ready formats
- Ease of use – simple enough for anyone to use
- Straightforward pricing – no hidden fees or data export charges
“We explored other vendors, but MirrorWeb covered everything we needed and was more affordable,” said our account lead. “You answered our ‘silly’ questions quickly and never made us feel silly for asking them.”
MirrorWeb now centralizes the firm’s key messaging channels, streamlines review workflows and helps bring clarity to what was once a fragmented system.
“One of the biggest things for us was getting everything in one place. Before, messages were stored in different areas. Now, it’s all centralized.”
The Impact: Risk Reduced, Time Reclaimed
For a firm growing so quickly, time is premium and compliance can’t become a drag on operations. MirrorWeb delivered on both fronts.
The platform’s intuitive interface made it easy for the team to verify coverage across channels. MirrorWeb’s proactive onboarding team stayed engaged through setup and beyond, ensuring the system was live, functioning, and audit-ready.
“Honestly, it was a weight lifted,” shared our account lead. “This was a different kind of vendor relationship for us, but MirrorWeb made it easy. With our business growing so fast, it’s been a real relief to have this in place without hiccups.”
“The onboarding process was smooth, the platform easy to navigate, and MirrorWeb’s team remained hands-on throughout implementation and beyond.
“Would I recommend MirrorWeb to others in our industry? Absolutely.”
