With organisations primarily using social media for customer and brand communications, thousands of posts are published every month. However, with no preservation or archiving solution in place, all of these digital assets and communications are at risk of being lost.
Businesses archive to meet regulatory requirements, better understand brand reputation, and to preserve digital information for the future. At MirrorWeb, we've created a platform to archive your social media communications including Facebook, Twitter, Instagram, YouTube, and more.
Financial services - From retail banks to asset managers, firms utilise social media for sales, marketing and customer service needs. Regulatory requirements dictate that communications are recorded and retained.
Public sector - Social media is now prevalent among public sector organisations. Whether for historical significance or as a matter of public record, this data must be preserved or the long-term.
Brands - Today’s brands use social media to market with customers at an unprecedented rate. Keeping accurate records of these communications offers a wealth of insight into customer engagement, dispute resolution and, brand perception.
The MirrorWeb Platform is helping brands and businesses capture accurate records of their social media content.
Whether driven by record-keeping and financial promotion requirements or the need for digital preservation, our archiving technology delivers complete archiving confidence, so you can focus on what truly matters - your customers. To learn more about how our platform can benefit you, simply click below to request your demo!
Capturing records of social media content can be fraught with difficulties. The content is often held in a variety of complicated, interactive and non-standardised formats on third-party platforms.
There is also the danger of social media communication being deleted at any time. And, once deleted, those communications could be lost forever.
Our archiving solution creates compliant, legally admissible historical records of all your social media communications which retain all functionality and interactive elements.
We archive all social media interactions, re-tweets, direct messages, external links, images, metadata and more.
The client portal gives you control over your social media archives and allows you to replay any content when you like.
All archived social content can be made available to eDiscovery professionals, litigators and other third parties using unique URLs for investigation purposes.
Near real-time archiving through social media platform API to ensure the complete record is maintained.
Every archived file is compliant with the ANSI x9.95 standard for trusted time-stamp management.
Each individual archived file is signed with a SHA1 digital signature to produce a non-refutable record from a specified date.
