Today, we’re excited to introduce Sentinel – the intelligent supervision engine that cuts false...
Patchwork compliance standards
Insurers must heed regulations from multiple authorities – state insurance commissioners, NAIC model rules, FINRA (for those with broker-dealer operations), and more. Ensuring communications meet all recordkeeping rules simultaneously is a major challenge.
Customer communication sprawl
Policy discussions, claims updates, and customer service now happen over email, phone calls, text messages, and even social media. Without unified archiving, critical details can slip through cracks, leading to inconsistent records or compliance gaps.
High-stakes
audits &
disputes
In insurance, an inability to produce a complete conversation history for a claim or policy sale can result in regulatory fines, legal losses, or customer mistrust. The financial and reputational cost of missing records is simply too high.
iMessage
LinkedIn
Whatsapp
GoogleChat
Bloomberg
MirrorWeb Insight: The next-gen solution
All-channel capture: MirrorWeb records every client and internal communication – from emails and call transcripts to text messages and collaboration chats. Everything is centralized, indexed, and searchable, providing a single source of truth for all interactions.Tamper-proof records: Stored communications are write-once, read-many and time-stamped to ensure authenticity. This satisfies compliance requirements like SEC 17a-4 and NAIC record retention guidelines, giving regulators confidence that your records are complete and unaltered.
Claims & investigation support: Quickly pull up the entire communication timeline for any policy or claim. With advanced search and filters, compliance and legal teams can retrieve relevant conversations (e.g., an agent’s emails and texts about a claim) in moments to settle disputes or respond to regulators.
Legacy Data Consolidation: Migrate historical emails and legacy system archives into MirrorWeb’s platform to eliminate silos. By consolidating past and present records, insurers gain a holistic view of their data and simplify compliance management across decades of information.
The benefits of managing your communications
Regulatory confidence: Be prepared for any compliance review. Whether it’s demonstrating adherence to NAIC guidelines or passing a FINRA audit, you’ll have every required record at your fingertips to show examiners.Faster claims resolution: With all communications accessible, resolve claims investigations and customer complaints more efficiently. Easily provide evidence of who said what and when, reducing uncertainty and speeding up decision-making.
Business resilience: In the face of litigation or cyber incidents, a comprehensive archive ensures continuity. If an agent leaves or a system fails, critical communications remain preserved, so your operations and legal posture stay strong.
Key use cases for insurance communication archiving
Property & casualty insurance: Track every customer interaction around policies and claims. This helps prove due diligence in underwriting and claim handling, and defends against bad faith litigation with clear records.Life & health insurance: Ensure all sales and advisory communications (emails, calls, texts) are archived to demonstrate compliance with suitability requirements and ethical sales practices. Protect sensitive personal data shared during underwriting under strict privacy controls.
Reinsurance & commercial lines: Manage complex, long-running communications threads with business clients and brokers. MirrorWeb’s platform preserves these large volumes of correspondence for years, aiding in contract reviews and arbitrations.
We’re thrilled to announce we have won not one, but two awards at the ACQ5 Annual Awards!
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