"We just tell our employees not to text."
Off-channel communications
Advisors and employees communicate via email, mobile chat (WhatsApp, SMS), video calls, etc. This variety makes retaining records and supervising communications extremely complex.
Intense regulatory scrutiny
Regulators like the SEC, FINRA, FCA, and MiFID II demand strict retention of business communications. Recent enforcement actions (e.g. WhatsApp fines) underscore zero tolerance for off-channel conversations.
Outdated, inefficient legacy systems
Legacy compliance platforms promise security but deliver frustration - with hidden fees, slow data exports, and outdated technology that can’t keep up. This leaves your team spending hours managing complex, outdated tools instead of focusing on real compliance risks.
MirrorWeb Insight: Communications compliance without hidden costs or outdated technology
Secure communications capture: Archive every client and internal communication (email, Bloomberg chat, Teams, WhatsApp, voice) in a single, secure repository securely-built for finance.
WORM compliance storage: Ensure all records are stored immutably (Write Once, Read Many) to satisfy SEC Rule 17a-4, FINRA, FCA, and similar regulations. Your records are protected for any audit.
Intelligent supervision with scored alerts: Mirrorweb's intelligent risk scoring, scenario-based detection, and AI-powered summarization surface high-risk messages, reduce false positives, and provide clear, audit-ready insights - all without manual setup.
Seamless audit & e-Discovery: Quickly search and retrieve any message, file, or conversation for audits, investigations, or regulatory requests - cutting response times from days to minutes.
Privacy-first mobile archiving: Trusted Contacts allows users to make the distinction between personal and corporate contacts in a unified platform, and then only archives work-related conversations. This enables employees to keep their personal discussions private.
The benefits of managing your communications
Clear, transparent pricing - no hidden fees: No hidden fees, no complex packages, no surprise charges for exporting data or using custom policies.
Peace of mind: Automatically meet and document compliance with global financial regulations. Be audit-ready always, demonstrating to regulators that all required records are preserved and supervised.
Reduced compliance costs: Replace fragmented legacy archives with a cloud platform that reduces maintenance overhead. Efficient search and export tools cut the manpower needed for e-discovery and routine audits.
Risk mitigation & trust: Prevent compliance failures that lead to fines or reputational damage. A comprehensive archive deters improper communication use and shows clients and regulators a strong culture of compliance.
Real-time, responsive support: You’re never just a number. No more waiting for weeks for support. MirrorWeb’s dedicated support team is fast, responsive, and always available - because your compliance can’t wait.
Communications compliance that fits your firm - no matter the complexity
Investment advisors: Capture every client interaction - email, SMS, WhatsApp, and social media - ensuring compliant records that meet SEC fiduciary duty. Quickly access records for audits without missing a message.
Broker dealers: Maintain complete supervision of all trade-related chats and calls - without the noise. MirrorWeb Sentinel intelligently scores messages, reducing false positives by up to 90%.
Hedge funds: Monitor high-risk communications with intelligent supervision. Capture every conversation thread, including reactions, edits, and deletions, for complete compliance oversight.
Private equity/venture capital: Ensure compliant records of investor communications, protecting against compliance risks during fundraising, due diligence, and portfolio management.
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