RichLife Advisors, a fast-growing financial advisory firm based in Gainesville, Georgia, faced a growing set of regulatory expectations. With SEC standards in view and plans to onboard a Chief Compliance Officer (CCO) and Chief Operating Officer (COO), the firm needed to formalize its communications archiving strategy and fast.
But with a lean team, a newly appointed part-time CCO, and non-centralized communications, they required a solution that wouldn’t burden operations. It had to meet strict industry compliance standards, but also be intuitive, responsive, and scalable. MirrorWeb delivered.
RichLife’s compliance needs were evolving rapidly. The firm had been managing communications manually, maintaining website content separately, and relying on Microsoft for email. The team reached a critical point: they could no longer delay implementing an archiving solution, particularly with financial regulators sharpening their focus on off-channel communications.
“We were trying to push it off as long as we could, but we reached a breaking point. We needed to meet compliance standards.”
After evaluating several vendors, RichLife Advisors chose MirrorWeb based on:
“Our COO explored other vendors, but MirrorWeb covered everything we needed and was more affordable,” said Jordan. “You answered our ‘silly’ questions quickly and never made us feel silly for asking them.”
MirrorWeb now centralizes RichLife Advisors’ key messaging channels, streamlines review workflows and helps bring clarity to what was once a fragmented system.
“One of the biggest things for us was getting everything in one place,” said Jordan. “Before, we had texting going into Dropbox. Now, it’s all centralized.”
For a firm growing as quickly as RichLife, time is premium and compliance can’t become a drag on operations. MirrorWeb delivered on both fronts.
The platform’s intuitive interface made it easy for the team to verify coverage across channels. MirrorWeb’s proactive onboarding team stayed engaged through setup and beyond, ensuring the system was live, functioning, and audit-ready.
“Honestly, it was a weight lifted,” Jordan shared. “This was a brand-new world for us, but MirrorWeb made it easy. With our business growing so fast, it’s been a real relief to have this in place without hiccups.”
“The onboarding process was smooth, the platform easy to navigate, and MirrorWeb’s team remained hands-on throughout implementation and beyond.
“Would I recommend MirrorWeb to others in our industry? Absolutely.”