MirrorWeb Launches 2025 Mobile Compliance Benchmark Report

AUSTIN, Texas — August 5 , 2025 — MirrorWeb, the unified communications supervision platform, today released the industry’s first Mobile Compliance Benchmark Report, based on an independent survey of 200 senior compliance decisionmakers across U.S. financial services firms. Conducted by Sapio Research, the study reveals that the rapidly rising cost and complexity of mobile communication is forcing compliance teams to overhaul their supervision strategies. 

Key takeaways at a glance: 

• 51 % say avoiding fines for noncompliant mobile communication is now their #1 operational priority.
• 85 % are worried about enforcement actions from the SEC, FINRA or CFTC.
• The average team spends 308 hours per year—nearly six hours every week—just managing mobile communication compliance.
• False positive alerts waste $232 k annually on average, and $68k for firms of less than 250 employees.
• 97 % are exploring or adopting AI-driven supervision to cut review time and protect employee privacy.
• Only 41% of respondents are very confident about AI's ability to identify a non-compliant message, showing the importance of explainable decisions.
• 84 % of employees are concerned their personal chats could be captured alongside business messages.

“Mobile communication has blurred the line between personal and professional life,” said Joshua Yulish, President and CRO of MirrorWeb. “Compliance teams are under pressure to prove every iMessage, SMS and WhatsApp is captured in context while still respecting employee privacy. Our research highlights why legacy, keyword only systems can’t keep up, and why explainable AI and privacy-first capture are now table stakes.” 

The full 12 page report breaks down the hidden cost of false positives, the rise of BYOD (bring your own device) risk, and how forward-looking firms are deploying AI powered tools, such as MirrorWeb’s Sentinel intelligent supervision engine with explainable AI, to reduce false positives by up to 90%. 

Download the whitepaper 

The ‘False Positives to Fines: Benchmarking the Hidden Risks in Mobile Comms’ report is available for immediate download here. 

Methodology 

Survey fieldwork was carried out by Sapio Research in Q2 2025. Respondents included 200 senior compliance and risk leaders at SEC, FINRA, and CFTC regulated financial services firms with fewer than 100 to over 5,000 employees. The margin of error is ±6.93%. 

About MirrorWeb 

MirrorWeb helps highly regulated organizations capture, supervise and archive communications natively, from iMessage and WhatsApp to LinkedIn, websites and beyond. The platform’s privacy first tools include Trusted Contacts, which separates personal and business conversations on BYOD and corporate devices, and Sentinel, which applies explainable AI and risk scoring to cut false positives by up to 90 % while delivering audit ready transparency. 

From financial services and healthcare to global enterprises, MirrorWeb is the trusted partner for compliance-driven organizations worldwide. Discover more at www.mirrorweb.com, and follow us on LinkedIn for updates and insights.